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Nucleus Support

Setup Information
Troubleshooting


If you encounter errors when attempting to connect to Nucleus via Dial Up, you may want to give some of these solutions a shot:

Make sure that you have a phone line running from the phone jack in the wall into your dial up modem.

Make sure that the phone jack you are plugged into has a dial tone.

If you have an external modem, please ensure that the power light is on.

Check under the windows device manager to make sure that your modem/drivers are installed correctly. If you see a red ‘x' or a yellow triangle with an ‘!' or ‘?' inside it, there is some type of hardware/driver conflict that is preventing a device from operating properly.

Double check that your username and password are correct. Remember, your password is case sensitive (eg. N and n are not the same thing as far as your password is concerned).

Verify that you are using the correct access phone number.

If you have call waiting/voicemail, please enter "*70," (without the quotes) before the dial up phone number and this will disable those features for that call.

Reboot your computer and try dialing up again.


Common Error Codes


Error 676 – The Line is Busy : Please ensure you are dialing the correct phone number as you should never hear a busy signal when connecting to nucleus.

Error 678 – There is no answer : Please ensure that you are dialing the correct phone number, reboot your computer and attempt to dial up again.

Error 680 – No Dial tone : Check that the phone jack has a dial tone (just plug a handset into it).

Error 691 – Invalid Username or Password : Blank out the username and password fields and reenter your logon information.

Error 777 - The connection attempt failed because the modem on the remote computer is out of order : Make sure no other software is using the modem while you are trying to connect. Reboot and try dialing up again. If all else fails, try reinstalling the modem.

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