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Nucleus Support

"Same-Day Technical Support" is available to all of our members free of charge. All problems relating to the services we provide are supported and will be handled promptly by our knowledgeable support staff. If you cannot find a solution to your problem in the following sections, please contact our office at the numbers listed below or send E-mail to

When you call our Tech Support line, from time to time you may not be able to speak to a Technical Support Specialist immediately. Please be patient as we will do our best to get to each caller as quickly as possible, if you cannot wait and prefer to leave a message, please follow our messaging system instructions and leave a detailed message Our technicians will return your call as soon as possible, usually within the hour, but certainly the same day.

Technical Support Department
Phone Numbers Hours of Operation
Calgary: 403-509-4960 8am - 9pm (Mountain) Monday - Friday
Edmonton: 780-448-0460 9am - 5pm (Mountain) Saturday
Toll free: 1-888-GO MODEM
Web Support Department
Phone Numbers Hours of Operation
Calgary: 403-209-0000
Ask for ext. 2403
8am - 4pm (Mountain) Monday - Friday
Online Help: Guides, How tos and Troubleshooting


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